Delivery & Returns

We know you want these babies as fast as possible, so our team has created an awesome delivery experience by ensuring that all stock is located in Australia. Due to Covid-19, courier companies and postal networks worldwide have delays. Please know that whilst we use the most reliable services to deliver your parcel, we have no control over this. 


For more info, see this link:

https://witchylashes.com.au/pages/eyeliner-status-update

Time-frames:

These timeframes are accurate once your order has been shipped. We dispatch daily! Be sure to get your order in by 1PM for same day dispatch.  

Australia Wide Free Shipping Delivered in 1-7days*
Australia Post Express (ordered before 1PM) Delivered in 1-3 Days*
New Zealand Tracked Shipping Delivered in 10-14 days
United States Tracked Shipping Delivered in 28-45 days (Due to COVID delays)

 

* Some regional areas may take longer. These time-frames may change from time to time as shipping companies are not always reliable. If you need your order ASAP please order Australia Post Express and we will dispatch your order urgently.

PO Boxes & Parcel Locker addresses welcome.  

 

Delivery Confirmation

You will always receive a delivery confirmation email with your tracking details so that you can keep an eye on your parcel before it arrives.

 

What happens if my delivery is late?

Get in touch with our friendly team using the contact form below and we will investigate it for you. No need to stress, we have got you covered!

Please note we cannot refund any parcels that didn't arrive on time or were sent to the wrong address. We will always try our best to get them to you as soon as possible, but this isn't always within our control. 

Can I return the products?

We want you to be happy with your purchase, so we will do what it takes to make sure that we resolve any issues for you. If your product is damaged we will happily replace it for a new one and get it sent to you quickly. 

Due to the nature of our product we can't offer returns, but we doubt you will want to return these gorgeous lashes after you have received them. Please get in touch with our team below if you have any issues, we will look after you.

Please note all sales are final and cancellations, if allowed will incur a fee.