Contact us

We pride ourselves on our quick service and fast delivery. When you order with Witchy Lashes you can expect same day dispatch if you order before 1PM. After 1PM, your order will be dispatched the next day. 

All of our parcels are lovingly picked up by our local Australia Post outlet (We are located just south of Sydney). Australia Post is the most reliable network that we have worked with, and our parcels usually arrive within 1-4 days after dispatch. 

You can also upgrade to Express Post for just $7.90!

We also ship internationally using Australia Post International, you can check out delivery timeframes below. 

Australia Wide Free Shipping Delivered in 1-7days*
Australia Post Express (ordered before 1PM) Delivered in 1-3 Days*
New Zealand Tracked Shipping Delivered in 10-14 days
United States Tracked Shipping Delivered in 19-45 days (Due to COVID delays)


* Some regional areas may take longer. These time-frames may vary from time to time as shipping companies are subject to COVID related restrictions.

PO Boxes & Parcel Locker addresses welcome.  


Delivery Confirmation

You will always receive a delivery confirmation email with your tracking details so that you can keep an eye on your parcel before it arrives.


What happens if my delivery is late?

Get in touch with our friendly team using the contact form below and we will investigate it for you. No need to stress, we have got you covered!

Please note we cannot refund any parcels that didn't arrive on time or were sent to the wrong address. We will always try our best to get them to you as soon as possible, but this isn't always within our control. 


We proudly support our local, independently owned Post Office. 


Contact Us:

If you require assistance with shipping you can get in touch below. Our customer service team usually responds within 3 business hours. To help us give you the most relevant advice, please tell us everything you think we need to know about your enquiry. 


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