Shipping, Returns & Contact
We dispatch orders Monday, Wednesday and Friday — order before 1PM AEST for same-day dispatch. Every parcel ships via Australia Post from our base just south of Sydney.
Shipping rates
🇦🇺 Australia & New Zealand
🚚 Free shipping on orders over $75 AUD
Standard: 1–7 business days
Express (AU only): 1–3 business days — just $6
New Zealand: 1–5 business days tracked
🇺🇸 United States
🚚 Free shipping on orders over $99 USD
Standard: 5–12 business days tracked
Express: 3–8 business days — $12.95
🌍 UK, Canada, Europe & Rest of World
🚚 Free shipping on orders over $99 AUD
Standard: 5–12 business days tracked
Express: 3–10 business days — $12.95
Some regional areas may take up to 15 days.
Good to know
Tracking on every order
You'll receive a confirmation email with tracking details as soon as your order ships.
PO Boxes & Parcel Lockers
We deliver to both — no problems.
Double-check your address
We ship to the address you provide at checkout. If there's an error, please contact us straight away so we can try to fix it before dispatch.
Running late?
Contact us below and we'll investigate. Delivery timeframes are estimates and occasionally things are out of our control — but we'll always do our best to sort it.
Returns
Not in love? No worries — we'll make it right.
Return within 30 days of delivery for a full refund or replacement. No fees, no hassle.
International customers: return postage is on us — just contact our team to arrange it first.
We proudly ship with Australia Post — Australia's most reliable delivery network.
Contact us
We're here to help with anything you need. Leave us a message below and we'll get back to you within 48 hours — we promise to look after you.
Email: cs@witchylashes.com.au
Mailing Address:
Witchy Lashes
Leumeah LPO
PO Box 545X
Leumeah NSW 2560