Refund policy

Last updated: 9 August 2026

The short version: if you're not happy, we'll make it right within 30 days, no fees.

30-day returns

Changed your mind? Return any unopened item within 30 days of delivery for a full refund. We don't charge restocking or processing fees.

Opened your lashes and they don't suit you?

Because lashes are a hygiene product, we can't restock a pair that's been worn. But we won't leave you stuck with lashes that don't work for your eye shape: contact us within 30 days and we'll swap you to a style that suits, or give you store credit for the full amount. Our eye-shape quiz and team can help you land on the right pair.

Arrived damaged or faulty?

Contact us and we'll replace it urgently at no cost to you, or refund you if you prefer. Every order is personally inspected before it leaves the warehouse, but if something slips through, we fix it fast.

How to start a return

Email cs@witchylashes.com.au within 30 days of receiving your order. We reply to every request within 24 hours. Refunds go back to your original payment method once we receive the return.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund at any time, regardless of the 30-day window.