Refund policy
Last updated: 16 September 2026
The short version: if you're not happy, we'll make it right within 30 days, no fees.
30-day returns
Changed your mind? Return any unopened item within 30 days of delivery for a full refund. We don't charge restocking or processing fees.
Opened your lashes and they don't suit you?
Because lashes are a hygiene product, we can't restock a pair that's been worn. But we won't leave you stuck with lashes that don't work for your eye shape: contact us within 30 days and we'll swap you to a style that suits, or give you store credit for the full amount. Our eye-shape quiz and team can help you land on the right pair.
Arrived damaged or faulty?
Contact us and we'll replace it urgently at no cost to you, or refund you if you prefer. Every order is personally inspected before it leaves the warehouse, but if something slips through, we fix it fast.
How to start a return
Email cs@witchylashes.com.au within 30 days of receiving your order. We reply to every request within 24 hours. Refunds go back to your original payment method once we receive the return.
International orders, returns and refunds
Your 30-day guarantee works the same wherever you are. Two things are different when your order crosses a border, and we'd rather you knew them before you buy than after.
Duties, taxes and shipping. This applies to every order delivered outside Australia. Where the price you paid included import duties and taxes for your country (the United States, Germany, the United Kingdom, Sweden, Denmark and Canada), we paid those charges before your parcel left Australia, and customs authorities don't refund them when a parcel comes back. So if you return an unopened item under our 30-day guarantee, we refund the product price less the duties, taxes and shipping we paid to get it to you. Where charges were collected by your postal service on delivery, they are between you and that service and aren't part of your refund, and the shipping we paid is deducted in the same way. We'll tell you the exact figure before you send anything back.
Return postage. You pay the postage to send an item back to us in Australia, and we'll suggest the cheapest tracked option from your country.
If you're in the EU or the UK, your 14-day right comes first. The law where you live gives you 14 days from delivery to cancel for any reason, and we honour it in full. Cancel within those 14 days and we refund everything you paid us, including the standard shipping and the duties and taxes in the price, within 14 days of receiving the item or your proof of posting. To cancel, email cs@witchylashes.com.au with your order number, or use the short form below. The paragraph above about duties applies only to returns made after your 14 days have passed, under our 30-day guarantee.
Opened lashes. Lashes are a hygiene product, so a pair that has been opened can't be returned for a refund under either the 14-day right or the 30-day guarantee. If a pair doesn't suit your eye shape, our 30-day swap or store credit still applies, so you're never stuck with lashes that don't work for you.
Who you're buying from. Bravemark Pty Ltd trading as Witchy Lashes, ABN 16 700 285 721, PO Box 545X, Leumeah NSW 2560, Australia. cs@witchylashes.com.au.
Withdrawal form (EU and UK)
You don't have to use this, an email in your own words is fine. If you'd like to, copy it into an email to cs@witchylashes.com.au:
To Bravemark Pty Ltd trading as Witchy Lashes: I am withdrawing from my contract of sale for the following order. Order number: [ ]. Ordered on: [ ]. Received on: [ ]. Name: [ ]. Address: [ ]. Date: [ ].
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund at any time, regardless of the 30-day window.