Contact us

We pride ourselves on our quick service and fast delivery. When you order with Witchy Lashes you can expect same day dispatch if you order before 1PM. After 1PM, your order will be dispatched the next day. 

All of our parcels are lovingly picked up by our local Australia Post outlet (We are located just south of Sydney). Australia Post is the most reliable network that we have worked with, and our parcels usually arrive within 1-4 days after dispatch.

Shipping is Free when you shop over $65, and you can upgrade to Express Post for just $6!

We also ship internationally using DHL Express International, they are the best in the business, it's hard to find a faster service! We have made this service very affordable, and you can check out their delivery timeframes below. Please NOTE that if you are located in a remote area that additional shipping charges will apply.

 

Australia Wide Free Shipping Delivered in 1-7days*
Australia Post Express (ordered before 1PM) Delivered in 1-3 Days*
New Zealand Tracked Shipping Delivered in 1-5 Days
United States Tracked Shipping

Delivered in 5-8 Days (Yes, right now it's faster than local USPS!)

Rest of World

DHL Promises the fastest delivery time, depending on your location their averages are 3-10 days, with regional deliveries up to 15 days. 

 

* Some regional areas may take longer. These time-frames may vary from time to time as shipping companies are subject to COVID related restrictions and general mishaps. We use only the best shipping companies to ensure the safety of your parcel and speedy delivery. 

PO Boxes & Parcel Locker addresses welcome.  

 

Delivery Confirmation

You will always receive a delivery confirmation email with your tracking details so that you can keep an eye on your parcel before it arrives.

 

What happens if my delivery is late?

Get in touch with our friendly team using the contact form below and we will investigate it for you. No need to stress, we have got you covered!

Please note we cannot refund any parcels that didn't arrive on time or were sent to the wrong address. We will always do our best to get them to you as soon as possible, but this isn't always within our control. 

 

We proudly support our local, independently owned Post Office. 

 

Contact Us:

If you require assistance with shipping you can get in touch below. Our customer service team usually responds within 3 business hours, Monday to Friday, 10am - 4pm Sydney time. To help us give you the most relevant advice, please tell us everything you think we need to know about your enquiry. 


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