If you've ordered a lash style that you are not in love with, we will happily exchange it for something you'll love. Please ensure the transfer seal on the back has not been opened & send us an email using the below form with your request.

Once we receive your lashes we will issue a store credit minus a $5 admin fee. We will happily offer lash advice before or after your purchase to help you find the right set. Pop through an email with a photo and some info on the style you would like and we can help you (

If you have issues with application we are happy to assist. You can also check out our how to guides here.

We do not accept liner returns for sanitary reasons, however if you are having issues with your liner please do get in touch and we will do our best to assist & replace if necessary. All product concerns must be addressed within 7 days from the date you receive your parcel, outside of this timeframe we will not be able to assist. 


Return Terms & Conditions

  • Returned packaging must be neat and clean.
  • Products must be in original condition.
  • Due to health regulations, Witchy Lashes cannot accept returns or issue refunds on any used, altered, and/or opened packaging.
  • Returned goods must be received by Witchy Lashes within 14 days of purchase.
  • Mystery Lashes cannot be returned or exchanged as they do not have Transfer Seals on them and they are FREE.
  • In the unlikely event there is a manufacturer defect or any other quality concerns with a product, we will replace it for you at our discretion.
  • For returns and exchanges you will receive a store credit.
  • Credits are issued within 7 days of us receiving your qualifying items.
  • Sale or discounted Items are not eligible for returns or exchanges.
  • If eligible for an exchange, A $5 exchange fee per order applies to cover postage (fee will be applied to your returning credit)


Damaged or Defective Items:

You can contact our team using the form below or at if you receive any defective or damaged items. Including a photo of the damaged items help us resolve this for you quickly. Please include your order number if you are using a different email to that of your order. 
  • Upon deeming your product as damaged or defective, we will issue you with a timely replacement
  • Concerns should be addressed within 7 days of receiving your product to avoid disappointment

Order Mistakes?

Please send a photo of your entire order alongside the packing slip to within 3 days from your order arrival date. Once our team confirms the missing items, we will replace them for you in a timely manner. After the 3 day period Witchy Lashes will deny assistance for missing items. 

Contact us here: